Glas-Denbury Privacy Policy


Protecting your privacy as a user of the Website is important to us and we strive to keep all information relating to you confidential in accordance with this statement. As part of the normal operation of our services you may voluntarily provide us with information about yourself (“Personal Data”). The purpose of this Privacy Statement is to explain what Personal Data we collect about you, how that Personal Data might be used and how we protect your Personal Data and privacy.


We will be happy to answer any enquiries from you regarding this Privacy Statement, the Personal Data we hold about you or the use we make of it. If you have any queries or comments, or wish to correct, update, amend or remove any information we hold about you, please contact us at


The website is owned and operated by Glas-Denbury Music & Arts Festival. It should be noted that this policy applies to this website only, and there is an additional Policy which applies to Big Cartel website, the registered online ticket agency for Glas-Denbury Music and Arts Festival. Please click for the Big Cartel privacy policy with regards to the purchase of tickets.

What data do we collect and how?

No Personal Data is collected from you when you just visit our website, only possible browsing patterns. This information does not reveal your contact details or any type of Personal Data.  This information is only used in aggregate form to analyse, manage and develop the Website and is not linked to any individual. We only collect personal information about you (such as name, address, telephone number, email address and payment details) when you specifically provide us with this information on a voluntary basis. This could be when purchasing festival tickets, or enquiring about the festival or any of our other events online. Please be assured that any personal information we collect via our web site will never be released or sold to any companies or individuals outside of Glas-Denbury. 

We will not share your personal information for marketing or any other purposes without your consent unless where required by law. If you have registered your interest with and/or any of our associated companies, and thereby given your consent, you may be contacted with relevant promotions, offers or information that you have expressed an interest in or that might be of interest to you.

When you register for our newsletter mailing list, you give permission for us to store certain information and Personal Data through Mail Chimp about you.  The Personal Data collected by us will include your name and e-mail address only. From time to time you may also provide other Personal Data which we need to provide you with the service you request, such as your credit card details, other information about yourself, your preferences or your experiences.

How do we use members Personal Data?

We use the information and Personal Data you provide us with to sell you the tickets you have purchased and provide you with the services and information you have requested in accordance with the Conditions.  If you have given us consent to do so, we may use your Personal Data to let you know through our Mail Chimp newsletters about other services, initiatives, products, and news about Glas-Denbury Music Festival and other events run by the team. By making a purchase from our website or head office you are consenting to your financial and/or personal information being passed to any third party organisations necessary to process your transactions with Glas-Denbury, such as Big Cartel, credit card companies, banks and the companies that handle shipping on our behalf. Except for these specific cases, we will never share financial information with third parties without your specific consent

We reserve the right to access and disclose Personal Data to comply with applicable laws and lawful government requests or requests by the police investigating suspected illegal activities, to operate our systems properly or to protect ourselves or other the Website users. We also reserve the right to disclose Personal Data to third parties if a complaint arises concerning your use of the Website, and that use is deemed by us to be inconsistent with the Conditions.

The Website may make available chat rooms, forums, message boards, and news groups. Please remember that any Personal Data that you disclose in these areas of the Website becomes public information and you should exercise caution when deciding to disclose any information on them.

How do we protect members personal data?

When you input any Personal Data into the website or request services from us, we use appropriate physical, electronic and managerial security measures to try to prevent that Personal Data from being accessed by unauthorised persons and to ensure that you may input Personal Data safely.



The Website makes use of cookies which are files placed on your computer that enable us to track certain information relating to your use of the Website. You may be able to configure your web browser to prevent the use of cookies although some functions or services may not be available. A cookie is a small text file that is placed and stored on your computer, mobile or other device by websites that you visit. Cookies are widely used in order to make websites work or work more efficiently and also to provide information on visitor behaviour to the website owner.

For more information on the use of cookies and how to disable them, we recommend

There are also other types of cookies;

Temporary cookies remain in the cookie file of your device’s browser until you close the browser. They can enable certain site functionality and are also used by the server to store/remember information about user web page activities so user information can be stored throughout an online web process e.g. to allow information to be carried across pages of a website to avoid having to re-enter information.

Persistent cookies remain in the cookie file of your browser for much longer (how long depends on the lifetime of the specific cookie). Generally speaking, persistent cookies can be used to track website visits, including returning and unique visitors, and to monitor how people interact with a website. They can also be used to help arrange content to match a user’s preferred interests/preferences more quickly e.g. language settings, however, these cookies cannot be used by themselves to identify you.

Cookies are used for a number of reasons.  These include the tracking of website traffic and visitor behaviour (this helps us improve your user experience by giving us an insight into how you are using it) These are also known as Google Analytics cookies which allow us to understand how you use our website to help us create a website that suits you, the user. These are also called persistent cookies.  there are also cookies that make certain site functions possible (temporary cookies) The latter is important for the website to operate in a functional way. Neither of these cookie types allow us to see any personal information from you.

Please be aware that our website contains links to and from other websites, including Big Cartel for ticket purchases and Mail Chimp for our newsetter mailing list. We accept no responsibility or liability for the content of these websites or the cookies they use. If you choose to visit another website via our website, you will need to contact them separately to have your personal information deleted from any records they might hold. It is also the responsibility of these websites to detail their use of cookies to you on their website and to gain the relevant consents from you for their usage.

During your visit to our website you may notice some cookies that are not related to us. This typically takes the form of embedded content from websites such as YouTube and social media bookmarks. When you visit a page with content embedded from these websites and opt to interact with this content you will be presented with cookies from them. We do not control the dissemination of these cookies and you should check the third party websites for more information.

You have the ability to accept or decline cookies from any website by modifying the settings in your browser. If you wish to restrict or block the cookies which are set by our website, you can do this through your browser settings. For information about how to manage and disable cookies you can use the ‘Help’ function within your browser or please visit or However, please note that by deleting or disabling cookies this could affect the functionality of our website and you may not be able to access certain areas or features of our site.

To opt out of being tracked by Google Analytics across all websites visit


By accepting the Conditions or by using the services on the Website, you consent to the collection and use of your Personal Data by us for the purposes outlined above and for any other purpose which is reasonably necessary for the provision or proper administration of the Website service in accordance with the Conditions. You agree that your Personal Data may be transferred to countries outside the European Economic Area for the purposes described above to countries which may not provide legal protection of Personal Data equivalent to the level of protection within the United Kingdom. 

Information and the law

We may occasionally release your personal or financial information to assist law enforcement, to comply with laws or regulations, to enforce the terms under which you transacted with Glas-Denbury, or to protect the rights, property or safety of Glas-Denbury, attendees of the festival, users of the site or others.

Opting out

IF YOU DO NOT WISH TO RECEIVE FURTHER UPDATES PLEASE CLICK HERE. We will always respect your privacy and any personal communication between you and ourselves. We will always comply with any data protection legislation currently in force. If you do not wish your Personal Data to be used in the manner set out in this Privacy Statement or the Conditions please do not use the Website.

Changes to our Policy

This Privacy Statement is subject to change at any time. We encourage you to review the Privacy Statement regularly for any changes. We will use Personal Data in accordance with the Privacy Statement under which that Personal Data was collected.

This Privacy Statement is part of the Website Terms and Conditions (the “Conditions”) and all defined terms shall have the same meaning as those in the Conditions.
 We welcome your questions and comments about privacy issues and the design of the Website. Should you have any comments or a complaint about how we are using your Personal Data, or if you would like to remove your data, please email us at